Rolling frontend maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 2024 - 16:03 UTC
Scheduled - We will be performing some much needed maintenance on our frontend.
Please pardon any mess you may see in the next few hours.

This maintenance aims to improve the frontend load speeds, implement security patches as well as just general bug fixes.
Apr 29, 2024 16:03-17:03 UTC
Missing Orders
Investigating - We're investigating an issue with orders that have had a failed payment, but then a successful one, not registering in our Sellers' Vendor Dashboards.
Apr 27, 2024 - 22:05 UTC
Uptime over the past 90 days. View historical uptime.
Infrastructure - CD01 | HZ-HEL1-DC7 Under Maintenance
90 days ago
98.46 % uptime
Today
CD01 | HZ-HEL1-DC7 Operational
90 days ago
98.8 % uptime
Today
Authentication ? Operational
90 days ago
99.53 % uptime
Today
Consumer Frontend and Marketplace ? Under Maintenance
90 days ago
99.57 % uptime
Today
Checkout Frontend ? Under Maintenance
90 days ago
99.57 % uptime
Today
Vendor Systems ? Under Maintenance
90 days ago
95.24 % uptime
Today
CDS01 | files01.clearlydev.com Operational
90 days ago
96.75 % uptime
Today
CDS02 | files02.clearlydev.com Operational
90 days ago
97.6 % uptime
Today
CDS03 | files03.clearlydev.com Operational
90 days ago
96.8 % uptime
Today
CDS04 | files04.clearlydev.com Operational
90 days ago
97.6 % uptime
Today
Infrastructure - CD02 | HZ-HEL1-DC2 Operational
90 days ago
100.0 % uptime
Today
CD02 | HZ-HEL1-DC2 ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure - CD03 | HZ-FSN1-DC3 Operational
90 days ago
100.0 % uptime
Today
CD03 | HZ-FSN1-DC3 ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Processor) Operational
Checkout Operational
Stripe API Operational
Customer Service & Knowledgebase ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 29, 2024

Unresolved incidents: Rolling frontend maintenance, Missing Orders.

Apr 28, 2024

No incidents reported.

Apr 27, 2024
Apr 26, 2024
Download Issues
Resolved - This incident has been resolved.
Apr 26, 20:31 UTC
Monitoring - A fix has been implemented, product downloadable files should no longer be showing as "Invalid" or "Corrupt".
Apr 26, 19:57 UTC
Investigating - A substantial number of users are reporting issues while downloading purchased files, resulting in product downloads being "Invalid" or corrupted.

We are currently investigating this issue.
Apr 26, 19:53 UTC
Apr 25, 2024
Unexpected Outage
Resolved - This incident has been resolved.
Apr 25, 17:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 23:07 UTC
Update - We have, in conjunction with DC Technicians from our provider, replaced the affected hardware and are now reconfiguring our infrastructure in preparation to bring it back online.
Apr 21, 22:43 UTC
Identified - We are continuing to work with our upstream providers and have identified a hardware fault with CD01. We are working with datacentre technicians to replace the affected hardware ASAP.
Apr 21, 22:04 UTC
Update - We are working with our upstream providers to help identify the root cause of this outage.
Apr 21, 21:34 UTC
Investigating - We are currently investigating this issue.
Apr 21, 21:12 UTC
Elevated errors at Checkout
Resolved - This incident has been resolved.
Apr 25, 17:44 UTC
Investigating - We are investigating an elevated number of errors while customers attempt to checkout.
Apr 20, 22:48 UTC
Elevated Timeouts
Resolved - This incident has been resolved.
Apr 25, 17:44 UTC
Investigating - We are currently investigating this issue.
Apr 25, 16:55 UTC
Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024
Network Outage
Resolved - This incident has been resolved.
Apr 21, 17:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 16:58 UTC
Investigating - We are continuing to investigate ongoing networking issues.
Apr 21, 12:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 01:28 UTC
Update - We are working with our upstream providers to identify the cause of these issues.
Apr 20, 22:59 UTC
Investigating - We are investigating further network issues, suspected to be related to earlier's DDoS attacks.
Apr 20, 22:52 UTC
Apr 20, 2024
Unexpected Outage
Resolved - This incident has been resolved.
Apr 20, 22:47 UTC
Monitoring - We have mitigated the attacks and are monitoring our infrastructure for further attacks.
We have restored access to the site.
Apr 20, 20:05 UTC
Identified - We have identified a DDoS attack against our infrastructure. We are currently working to mitigate the attacks and bring our infrastructure online.
Apr 20, 19:34 UTC
Investigating - We are currently investigating this issue.
Apr 20, 19:26 UTC
Apr 19, 2024
Content Delivery System - Partial Outage
Resolved - This incident has been resolved.
Apr 19, 18:46 UTC
Update - We are continuing to investigate this issue.
Apr 18, 20:06 UTC
Investigating - We are investigating a partial outage affecting our Content Delivery Systems.
Apr 18, 10:01 UTC
Apr 18, 2024
Emergency Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:20 UTC
Scheduled - We will be performing Emergency Infrastructure Maintenance to resolve a networking issue.
This maintenance requires a total reboot of our infrastructure to complete.
The platform will temporarily go offline while we perform this reboot.
Apr 18, 20:13 UTC
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

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